Laina Crafts Online - Shopping Terms and Conditions

	| a Laina Crafts customer |

About Laina Crafts - Laina Crafts Online is completely dedicated to your total satisfaction. If you have any suggestions or comments please

Making A Purchase - You are never under obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you should decide that you would like to purchase a product, you can do so easily! Simply click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be taken to the World Pay secure payment server after being asked for the details that we need to be able to satisfy the order. It's as simple as that!

We accept all credit / debit cards shown below.

Credit Card Security - We know of no documented cases of credit card fraud using our shopping system over the Internet. This e-shop is made using Actinic technology and WorldPay secure payment systems. Laina Crafts is proud to display the 'secure site' logo of the i-Stores.co.uk Secure Shopping Directory website.

Currencies Accepted - We currently only accept payment in pounds sterling (£).

Shipping And Handling - Postage and Packing charges for orders within the UK are based on first class post charges from the Royal Mail.

Delivery Schedule - We know you've made an order right away! Laina Crafts will normally send your order to you within 28 days.

Back Orders - If your item is not in stock, you will always be emailed with the option to cancel your order if you would rather not wait for the item to be ordered for you. You must therefore, provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.



Return / Refund Policy - We are sure you will be satisfied with your purchase. However, if for any reason you are not satisfied with the product when you receive it please let us know and we will endeavour to find an alternative. If there is no alternative we will refund the full amount of the product to your debit/credit card.

It is important that returned goods are returned in their original packaging and in their original condition. For returns information, please

Guarantee - Every effort is made to ensure your satisfaction at Laina Crafts and Wool Shop and Laina Crafts Online. If you are not happy with a service or product, then please and we will do our best to sort out the problem.

Contacts - Contacting Laina Crafts Online is easy:
Address: 15 High Street, Downham Market, Norfolk, PE38 9DA
Telephone / Fax: +44 (0)1366 383096
E-mail:

Privacy Policy - Laina Crafts Online NEVER discloses buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

• Take and fulfill customer orders;

• Administer and enhance the site and service;

• Only disclose information to third-parties for goods delivery purposes.

Other ways of Shopping with Laina Crafts:

• Visit the shop - If you want to visit and live close enough, pop in to the shop in Downham Market! You can visit the shop in Downham Market during the opening hours shown below:
  
  Monday - 9AM to 5PM
  Tuesday - 9AM to 5PM
  Wednesday - 9AM to 1PM
  Thursday - 9AM to 5PM
  Friday - 9AM to 5PM
  Saturday - 9AM to 5PM
  Sunday - CLOSED

Find Laina Crafts and Wool Shop using the Google Map below:

• E-mail - to the shop proprietor!





• Telephone - Ring your order directly through to the shop during normal working hours on +44 (0)1366 383096. Opening hours of the shop can be found above.





• Fax - Fax your order directly through to the shop on +44 (0)1366 383096.